Dear P & L Johnson,
We are a new customer and wish to comment to the service we received. When our heat pump failed, your technician responded rapidly, diagnosed the problem, and offered some options for us to consider. When we decided that replacement was the best option as recommended b your technician, you salesman Ron Penn made an appointment and explained the different systems available and the costs. The selection was made and a time for installation set. Your technician showed up at the agreed time and went to work. My wife and I were very impressed with Jim Jenkins. He worked hard and did every step in the installation professionally. Mr. Jenkins put down tarps, covered his shoes and treated our home and us with respect. He took time to go over the operation of the thermostat and how the system works. Please pass our thanks along to My. Jenkins. Though you for the great service.